Frequently Asked Questions

Yes, we do have a tour service in which you will be able to enjoy all the hotel’s spaces.

You can do it through our contact center line.

You may only cancel 30 days prior to booking without penalty, within 30 days prior to booking you may not cancel without penalty.

Tropical/hot.
The hours of sunshine in this Colombian Caribbean city exceed 2,600 per year. The average maximum temperatures for the whole year are around 30°C/31°C, while the average minimum temperatures vary between 23°C and 25°C. Humidity is always high and remains stable at around 80% throughout the year. There are months of the year when there is more precipitation.

Electrical outlets are adapted for Colombia: common voltage is 110 V, frequency is 60 Hz. Plugs and sockets are type A / B. Flat feet.

We are located on an island, so you will have to get to Castillogrande beach by bus or cab.
Once on the beach, a boat of our property will take you to the hotel, however if you wish to take the service separately, from 8:00 a.m. to 4:00 p.m. you can find boats that will take you to the hotel.

The water is potable, however we do not recommend that our guests consume it, only for hygiene purposes (brushing your teeth and bathing).